:root{
    --bg:#f3f5fb; --card:#fff; --line:#e7eaf3; --line2:#eef1f8;
    --text:#1e2433; --muted:#6b7280; --soft:#8b93a7;
    --gold:#e0a516; --gold-dark:#a9760a; --gold-soft:#fff6df;
    --green:#12855a; --green-bg:#e6f6ee;
    --blue:#2563eb; --blue-bg:#e8effe;
    --amber:#b7791f; --amber-bg:#fdf1dc;
    --red:#c0392b; --red-bg:#fdeceb;
    --gray:#6b7280; --gray-bg:#eef0f5;
    --shadow:0 1px 2px rgba(20,28,50,.04),0 10px 30px rgba(20,28,50,.06);
    --radius:16px;
  }
  *{box-sizing:border-box}
  html,body{margin:0}
  body{font-family:Inter,system-ui,-apple-system,Segoe UI,Roboto,sans-serif;background:var(--bg);color:var(--text);
       -webkit-font-smoothing:antialiased;line-height:1.5}
  a{color:var(--gold-dark);text-decoration:none}
  button{font-family:inherit;cursor:pointer}
  .hidden{display:none!important}

  /* ---------- Login ---------- */
  #login{min-height:100dvh;display:grid;place-items:center;padding:24px}
  .authCard{background:var(--card);border:1px solid var(--line);border-radius:20px;box-shadow:var(--shadow);
            width:100%;max-width:400px;padding:34px 30px;text-align:center}
  .logo{width:56px;height:56px;border-radius:16px;display:grid;place-items:center;margin:0 auto 14px;
        background:linear-gradient(160deg,#f0b52a,#d3960d);box-shadow:0 8px 20px rgba(224,165,22,.35)}
  .authCard h1{font-size:22px;margin:6px 0 2px;letter-spacing:-.3px}
  .authCard .sub{color:var(--muted);font-size:14px;margin:0 0 22px}
  .authCard input{width:100%;padding:12px 14px;margin-top:12px;border-radius:11px;border:1px solid var(--line);
                  background:#fbfcfe;color:var(--text);font-size:14px}
  .authCard input:focus{outline:0;border-color:var(--gold);box-shadow:0 0 0 3px rgba(224,165,22,.15)}
  .btn{border:0;border-radius:11px;font-weight:700;font-size:14px;padding:12px 16px;transition:.15s;white-space:nowrap}
  .btn.primary{background:linear-gradient(160deg,#e9ad1e,#cf920c);color:#3a2a00;box-shadow:0 6px 16px rgba(224,165,22,.3)}
  .btn.primary:hover{filter:brightness(1.03)}
  .btn.primary:disabled{opacity:.55;cursor:not-allowed;box-shadow:none}
  .btn.block{width:100%;margin-top:16px;padding:13px}
  .btn.ghost{background:#fff;border:1px solid var(--line);color:var(--text)}
  .btn.ghost:hover{border-color:var(--gold);color:var(--gold-dark)}
  .btn.sm{padding:8px 12px;font-size:13px;border-radius:9px}
  .btn.danger{background:#e5484d;color:#fff}
  .btn.danger:hover{filter:brightness(1.04)}
  .btn.ghost.del{color:#c0392b}
  .btn.ghost.del:hover{border-color:#e5a49e;color:#c0392b}
  .msg .acts{display:flex;gap:8px;margin-top:4px}
  .authMsg{margin-top:14px;font-size:13px;font-weight:600;min-height:18px}
  .authMsg.err{color:var(--red)} .authMsg.ok{color:var(--green)}

  /* ---------- App shell ---------- */
  .topbar{position:sticky;top:0;z-index:20;background:rgba(255,255,255,.85);backdrop-filter:blur(10px);
          border-bottom:1px solid var(--line);padding:12px 20px}
  .topbar .in{max-width:1200px;margin:0 auto;display:flex;align-items:center;gap:12px;flex-wrap:wrap}
  .brand{display:flex;align-items:center;gap:10px;font-weight:800;letter-spacing:-.3px}
  .brand .logo{width:36px;height:36px;border-radius:11px;margin:0}
  .brand small{display:block;font-weight:600;font-size:11px;color:var(--soft);letter-spacing:.4px;text-transform:uppercase}
  .spacer{flex:1}
  .who{font-size:13px;color:var(--muted);display:flex;align-items:center;gap:8px}
  .who b{color:var(--text);font-weight:600}
  .wrap{max-width:1200px;margin:0 auto;padding:24px 20px 60px}

  /* ---------- KPIs ---------- */
  .kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(170px,1fr));gap:14px;margin-bottom:26px}
  .kpi{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);padding:16px 18px;box-shadow:var(--shadow)}
  .kpi .ic{width:38px;height:38px;border-radius:11px;display:grid;place-items:center;margin-bottom:12px;color:var(--gold-dark);background:var(--gold-soft)}
  .kpi .n{font-size:26px;font-weight:800;letter-spacing:-.5px}
  .kpi .l{font-size:12.5px;color:var(--muted);font-weight:500;margin-top:2px}
  .kpi.warn .ic{color:var(--amber);background:var(--amber-bg)}
  .kpi.money .ic{color:var(--green);background:var(--green-bg)}

  /* ---------- Tabs ---------- */
  .tabs{display:flex;gap:6px;background:#fff;border:1px solid var(--line);border-radius:12px;padding:5px;margin-bottom:20px;width:fit-content;box-shadow:var(--shadow)}
  .tab{border:0;background:transparent;color:var(--muted);font-weight:600;font-size:14px;padding:9px 16px;border-radius:9px;display:flex;align-items:center;gap:8px}
  .tab.active{background:var(--gold-soft);color:var(--gold-dark)}
  .pill-count{background:var(--gold);color:#fff;font-size:11px;font-weight:700;min-width:19px;height:19px;border-radius:20px;display:inline-grid;place-items:center;padding:0 5px}
  .tab:not(.active) .pill-count{background:#cfd5e3}

  .toolbar{display:flex;gap:12px;align-items:center;margin-bottom:16px;flex-wrap:wrap}
  .search{flex:1;min-width:200px;position:relative}
  .search input{width:100%;padding:11px 14px 11px 38px;border-radius:11px;border:1px solid var(--line);background:#fff;font-size:14px;color:var(--text)}
  .search input:focus{outline:0;border-color:var(--gold);box-shadow:0 0 0 3px rgba(224,165,22,.13)}
  .search svg{position:absolute;left:12px;top:50%;transform:translateY(-50%);color:var(--soft)}

  /* ---------- Brand cards ---------- */
  .grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(320px,1fr));gap:16px}
  .bcard{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow);padding:18px;display:flex;flex-direction:column;gap:14px}
  .bcard .head{display:flex;align-items:flex-start;gap:12px}
  .avatar{width:44px;height:44px;border-radius:12px;flex:0 0 44px;display:grid;place-items:center;font-weight:800;color:#7a5600;background:linear-gradient(160deg,#ffe9ad,#ffd870);font-size:18px}
  .bcard h3{margin:0;font-size:16px;letter-spacing:-.2px}
  .bcard .owner{font-size:12.5px;color:var(--muted);margin-top:2px;word-break:break-word}
  .status{font-size:11.5px;font-weight:700;padding:4px 10px;border-radius:20px;text-transform:capitalize;white-space:nowrap}
  .s-active{color:var(--green);background:var(--green-bg)}
  .s-trialing{color:var(--blue);background:var(--blue-bg)}
  .s-past_due{color:var(--amber);background:var(--amber-bg)}
  .s-canceled{color:var(--gray);background:var(--gray-bg)}
  .s-expired{color:var(--red);background:var(--red-bg)}
  .statline{display:flex;gap:10px;flex-wrap:wrap}
  .stat{flex:1;min-width:78px;background:#fafbfe;border:1px solid var(--line2);border-radius:11px;padding:9px 11px}
  .stat .v{font-weight:700;font-size:15px}
  .stat .k{font-size:11px;color:var(--soft);margin-top:1px}
  .brow{display:flex;justify-content:space-between;align-items:center;font-size:13px;padding-top:2px}
  .brow .lbl{color:var(--muted)}
  .brow .val{font-weight:600}
  .renew{display:flex;align-items:center;justify-content:space-between;border-top:1px dashed var(--line);padding-top:12px}
  .days{font-size:12px;font-weight:700;padding:3px 9px;border-radius:8px}
  .d-ok{color:var(--green);background:var(--green-bg)}
  .d-soon{color:var(--amber);background:var(--amber-bg)}
  .d-over{color:var(--red);background:var(--red-bg)}
  .bcard .foot{display:flex;justify-content:space-between;align-items:center;gap:10px;margin-top:2px}
  .mrr{font-size:13px;color:var(--muted)} .mrr b{color:var(--text);font-size:15px}

  /* ---------- Messages ---------- */
  .msg{background:var(--card);border:1px solid var(--line);border-radius:14px;box-shadow:var(--shadow);padding:16px 18px;margin-bottom:12px;display:flex;gap:14px;cursor:pointer;transition:border-color .15s}
  .msg:hover{border-color:#d9deee}
  .msg .avatar{background:linear-gradient(160deg,#dfe6fb,#c7d3f7);color:#31447e}
  .msg .body{flex:1;min-width:0;display:flex;flex-direction:column;align-items:flex-start;gap:5px}
  .msg .mh{display:flex;align-items:baseline;gap:10px;flex-wrap:wrap;width:100%}
  .msg .mh b{font-size:15px}
  .msg .mh .em{font-size:13px;color:var(--gold-dark)}
  .msg .co{display:inline-block;font-size:11.5px;color:var(--muted);background:var(--gray-bg);border-radius:6px;padding:2px 8px}
  .msg .tx{margin:0;font-size:14px;color:#3b4252;white-space:pre-wrap;word-break:break-word}
  .msg .time{font-size:12px;color:var(--soft);white-space:nowrap;margin-left:auto}
  .msg .reply{margin-top:4px;display:inline-flex}
  .msg.unread{border-left:3px solid var(--gold)}
  .msg.unread .mh b::before{content:'';display:inline-block;width:7px;height:7px;border-radius:50%;background:var(--gold);margin-right:7px;vertical-align:middle}
  .msg.read{opacity:.72}

  .empty{text-align:center;color:var(--muted);padding:56px 20px;background:var(--card);border:1px dashed var(--line);border-radius:var(--radius)}
  .empty svg{color:#c8cede;margin-bottom:10px}

  /* ---------- Modal ---------- */
  .overlay{position:fixed;inset:0;background:rgba(20,28,50,.45);backdrop-filter:blur(2px);display:none;place-items:center;z-index:50;padding:20px}
  .overlay.show{display:grid}
  .modal{background:#fff;border-radius:18px;box-shadow:0 24px 60px rgba(20,28,50,.28);width:100%;max-width:440px;padding:24px;max-height:90dvh;overflow:auto}
  .modal h3{margin:0 0 4px;font-size:18px}
  .modal .msub{color:var(--muted);font-size:13px;margin:0 0 18px}
  .field{margin-bottom:14px}
  .field label{display:block;font-size:12.5px;font-weight:600;color:var(--muted);margin-bottom:6px}
  .field select,.field input,.field textarea{width:100%;padding:11px 12px;border-radius:10px;border:1px solid var(--line);background:#fbfcfe;font-size:14px;font-family:inherit;color:var(--text)}
  .field select:focus,.field input:focus,.field textarea:focus{outline:0;border-color:var(--gold);box-shadow:0 0 0 3px rgba(224,165,22,.13)}
  .field textarea{resize:vertical;min-height:64px}
  .modal .actions{display:flex;gap:10px;margin-top:8px}
  .modal .actions .btn{flex:1}

  .toast{position:fixed;left:50%;bottom:26px;transform:translateX(-50%) translateY(20px);opacity:0;transition:.25s;
         background:#1e2433;color:#fff;padding:12px 20px;border-radius:11px;font-size:14px;font-weight:600;z-index:80;box-shadow:0 10px 30px rgba(0,0,0,.25)}
  .toast.show{opacity:1;transform:translateX(-50%) translateY(0)}
  .toast.err{background:#b0362a}

  @media(max-width:560px){
    .wrap{padding:18px 14px 48px}
    .kpi .n{font-size:22px}
    .brand small{display:none}
    .msg .time{width:100%}
  }
@keyframes pulse{0%,100%{opacity:.55;transform:scale(.96)}50%{opacity:1;transform:scale(1)}}

/* ---- branch health modal + status incidents ---- */
.card{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);padding:20px 22px;box-shadow:var(--shadow)}
.modal.wide{max-width:940px}
.mhead{display:flex;align-items:center;justify-content:space-between;gap:10px}
.healthGrid{display:grid;grid-template-columns:repeat(auto-fill,minmax(300px,1fr));gap:14px;margin-top:14px}
.hcard{background:#fff;border:1px solid var(--line);border-radius:14px;padding:16px 18px}
.hcard-head{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-bottom:4px}
.hname{font-weight:700;font-size:14.5px}
.hbadge{font-size:11.5px;font-weight:600;padding:4px 10px;border-radius:20px;display:inline-flex;align-items:center;gap:6px;white-space:nowrap}
.hbadge.ok{color:var(--green);background:var(--green-bg)}
.hbadge.down{color:var(--red);background:var(--red-bg)}
.hdot{display:inline-block;width:9px;height:9px;border-radius:50%}
.hdot.ok{background:#17b26a}.hdot.down{background:#f04438}.hdot.unknown{background:#98a2b3}
.hrow{display:flex;align-items:flex-start;gap:10px;font-size:13px;margin-top:10px}
.hlabel{min-width:62px;color:var(--muted);font-weight:600;padding-top:3px}
.hchips{display:flex;flex-wrap:wrap;gap:6px}
.hval{flex:1;min-width:0;line-height:1.5;overflow-wrap:anywhere}
.hchip{display:inline-flex;align-items:center;gap:6px;font-size:12px;padding:4px 9px;border-radius:8px;border:1px solid var(--line);background:var(--bg);color:var(--text)}
.het{color:var(--muted)}
.herrors{margin-top:12px;border-top:1px solid var(--line);padding-top:10px}
.htitle{font-size:11px;text-transform:uppercase;letter-spacing:.5px;color:var(--muted);margin-bottom:6px}
.herr{font-size:12px;color:var(--red);margin:3px 0;line-height:1.4}
.hstamp{font-size:11px;color:var(--muted);margin-top:12px}
.statusForm .frow{display:flex;gap:12px;flex-wrap:wrap}
.statusForm .frow .field{flex:1;min-width:180px}
.card.inc{margin-top:12px}
.card.inc.resolved{opacity:.72}
.inchead{display:flex;align-items:center;gap:10px;flex-wrap:wrap}
.inchead b{font-size:14.5px}
.sev{font-size:10.5px;font-weight:700;text-transform:uppercase;letter-spacing:.4px;padding:3px 8px;border-radius:20px}
.sev.critical{color:var(--red);background:var(--red-bg)}
.sev.major{color:var(--amber);background:var(--amber-bg)}
.sev.minor{color:var(--gray);background:var(--gray-bg)}
.incstatus{font-size:11px;font-weight:600;text-transform:capitalize;color:var(--amber);background:var(--amber-bg);padding:3px 9px;border-radius:20px}
.incstatus.ok{color:var(--green);background:var(--green-bg)}
.incupd{display:flex;gap:8px;margin-top:12px;flex-wrap:wrap;align-items:center}
.incupd select{padding:8px 10px;border-radius:9px;border:1px solid var(--line);background:#fbfcfe;font-size:13px}
.incupd input{flex:1;min-width:160px;padding:8px 10px;border-radius:9px;border:1px solid var(--line);background:#fbfcfe;font-size:13px}
@media (max-width:520px){.healthGrid{grid-template-columns:1fr}}

/* copyable id chips (tenant / store IDs) */
.idcode{font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:11.5px;background:var(--gray-bg);border:1px solid var(--line);padding:2px 7px;border-radius:6px;color:var(--text);word-break:break-all}
.copyc{margin-left:6px;font-size:11px;border:1px solid var(--line);background:#fff;border-radius:6px;padding:2px 9px;cursor:pointer;color:var(--muted)}
.copyc:hover{color:var(--gold-dark);border-color:var(--gold)}
.hid{display:flex;align-items:center;gap:6px;flex-wrap:wrap;font-size:11px;color:var(--muted);margin-top:10px;border-top:1px solid var(--line);padding-top:8px}

.herr{overflow-wrap:anywhere;margin:5px 0;line-height:1.45}
.herr .herrmsg{color:var(--red)}
.herr .het{white-space:nowrap}